Service Terms and Conditions for Storage Deptford
These Terms and Conditions set out the basis on which Storage Deptford provides removal, transport and storage services. By making a booking, requesting a quotation, or allowing our team to begin work, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, business or organisation requesting our services.
We, us, our means Storage Deptford, the provider of removal and storage services.
Services means any removal, packing, loading, transport, storage, or related services we agree to provide.
Goods means the items and property that you ask us to handle, move, or store.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.
2. Scope of Services
We provide domestic and commercial removal services, local and longer-distance transport of goods, and short or long-term storage services. The exact scope of work, including locations, volumes, timings and any special requirements, will be set out in our quotation or confirmation of booking.
Any additional services requested on the day of the move or at a later date may be accepted at our discretion and may incur additional charges. We are not obliged to provide services that are unsafe, unlawful, or beyond our reasonable operational capabilities.
3. Booking Process
3.1 Quotations
We may provide a quotation based on information you supply, such as property access, the volume and nature of goods, and any special handling requirements. Quotations are generally estimates and are subject to change if the information provided is inaccurate, incomplete, or if the scope of work changes.
3.2 Acceptance of booking
Your booking is accepted, and a contract is formed, when we confirm the booking in writing or when we begin providing the services, whichever occurs first. We reserve the right to refuse a booking at our discretion, including where safety, legal or operational concerns arise.
3.3 Customer responsibilities at booking
You are responsible for providing accurate and complete information regarding:
the addresses for collection and delivery
the type and approximate quantity of goods
property access, parking restrictions and any obstacles
any fragile, high value, or special items requiring particular care or equipment.
If, upon arrival, the actual circumstances differ from those described, we may amend the charges, adjust the service, or in significant cases decline to carry out the work.
4. Payments and Charges
4.1 Pricing
Our fees are based on the scope of services, labour required, vehicle usage, distance, access conditions, and any agreed extras such as packing materials or special handling. Prices are quoted in pounds sterling and are subject to any applicable taxes.
4.2 Deposits and pre-payments
We may require a deposit or full pre-payment to secure your booking. The amount and due date will be indicated at the time of booking. If payment is not received by the stated due date, we may cancel or suspend the booking.
4.3 Payment terms
Unless otherwise agreed in writing, all charges are payable before or on the day of service. For storage services, ongoing storage fees are payable in advance for each billing period. Late payments may incur additional charges and may lead to suspension of access to stored goods until outstanding sums are paid.
4.4 Additional charges
Additional charges may apply if:
there are delays beyond our control, such as waiting for access
the volume or nature of goods significantly exceeds the initial estimate
access is more difficult than described, requiring extra time or equipment
we are requested to perform additional tasks not included in the original scope.
We will inform you as soon as reasonably possible where additional charges are likely to apply.
5. Cancellations and Amendments
5.1 Customer cancellations
You may cancel or amend your booking by giving us notice. The following cancellation charges may apply, unless otherwise stated in writing:
cancellation more than 7 days before the service date may incur no charge or a nominal administration fee
cancellation between 7 days and 48 hours before the service date may incur a percentage of the quoted fee
cancellation less than 48 hours before the service date or failure to provide access may incur up to the full quoted fee.
The specific cancellation terms applicable to your booking may be described in your quotation or booking confirmation.
5.2 Our right to cancel or vary
We may cancel or reschedule the services in the event of circumstances beyond our reasonable control, including severe weather, accidents, road closures, industrial action, or other events that prevent safe or practical operation. Where possible, we will offer an alternative date or partial service, but we are not liable for indirect losses arising from such changes.
We may also cancel the contract without liability where you breach these Terms and Conditions, fail to make required payments, or request services that are unsafe, illegal, or not reasonably deliverable.
6. Customer Obligations
You agree to:
ensure that you or an authorised representative is present at collection and delivery locations
provide us with clear instructions and accurate information
ensure that goods are suitably packed, unless we have agreed to provide packing
arrange suitable parking and any necessary permits or permissions for our vehicles
ensure that any required access, lifts, or entry systems are available and functional.
Where you fail to meet these obligations, we may charge for waiting time, additional labour, or aborted visits.
7. Restrictions on Goods and Waste Regulations
7.1 Prohibited or restricted items
We do not accept, transport, or store any goods that are illegal, dangerous, or unsuitable for standard removal and storage operations. Without limitation, this includes:
explosives, firearms, ammunition, or weapons
flammable, corrosive, toxic, or hazardous substances
compressed gases, fuel, or chemicals
perishable or infested goods, live animals, or plants at risk of contamination
waste materials, including rubble, clinical waste, or controlled waste.
7.2 Waste and disposal
We are not a general waste disposal company. We comply with applicable waste regulations and may refuse to remove items that constitute waste or that require licensed disposal. Where we agree to remove unwanted items, this will be subject to separate charges and must comply with legal requirements. You confirm that any items you ask us to remove and dispose of are lawfully yours to discard.
7.3 Consequences of breach
If you include prohibited items without our knowledge or consent, you will be responsible for any resulting loss, damage, fines, or penalties, and we may terminate the contract immediately without refund. We may arrange for such items to be removed, returned, or disposed of at your expense.
8. Access, Parking and Property Conditions
You must ensure that suitable parking is available for our vehicles as close as reasonably possible to the property. Any parking fees or penalties incurred as a result of inaccurate information or lack of arrangements may be charged to you.
You must ensure that floors, walls, and fixtures are reasonably protected where necessary. While we will take reasonable care, we are not responsible for normal wear and tear or minor scuffs occurring during a standard move in confined spaces.
9. Liability and Limitations
9.1 Our duty of care
We will exercise reasonable care and skill in providing the services. Our liability for loss or damage is subject to the limitations set out in this section and may be further limited by any insurance conditions that apply.
9.2 Exclusions of liability
We are not liable for:
loss or damage arising from your failure to pack goods properly where you have chosen to pack yourself
pre-existing defects, wear and tear, or inherent vice in items
damage to furniture or goods that require dismantling or reassembly where such work is done at your request and risk
loss of profits, loss of business, or any indirect or consequential losses
loss or damage caused by events beyond our reasonable control, such as weather, traffic conditions, or third-party acts.
We are not responsible for valuable items, including money, jewellery, documents, or other high-value goods, unless we have expressly agreed in writing to handle them and you have declared their value.
9.3 Liability limits
Our liability for loss or damage to goods, whether arising in contract, tort, or otherwise, is limited to a reasonable amount per item or per consignment, unless you have arranged additional cover or declared a higher value and we have agreed to it in writing. Details of any applicable limits will be available on request.
9.4 Claims procedure
You must notify us in writing of any visible loss or damage as soon as reasonably practicable and, in any event, within a reasonable period following delivery or collection from storage. You must give us a fair opportunity to inspect the alleged damage and to investigate the circumstances. Failure to notify within a reasonable time may affect our ability to assess and, where appropriate, compensate your claim.
10. Storage Terms
10.1 Storage period and fees
Storage will commence on the agreed date and continue until you or we terminate in accordance with these Terms and Conditions. Storage fees are payable in advance for each period as agreed. If you fail to pay storage charges when due, we may deny access to your goods and, after giving reasonable notice, may take steps to recover outstanding amounts, which may include exercising a lien over the goods.
10.2 Access to stored goods
Access to stored goods is by prior arrangement only and may be subject to reasonable notice and service charges, depending on the nature of access required. For safety and security, we may accompany you while you are on site.
10.3 Right of lien and sale
If you fail to pay any sums due under the contract, we may retain possession of your goods until full payment is received. If payment remains outstanding after reasonable notice, we may, in accordance with applicable law, sell or otherwise dispose of some or all of the goods to recover the debt and reasonable costs incurred. Any surplus after settlement of all sums due will be held for you.
11. Insurance
We take reasonable care of your goods, but you are strongly advised to ensure that adequate insurance cover is in place for their full replacement value while in transit and storage. Our services may be provided with standard liability limits only, which may not equal the total value of your goods. Additional cover may be available upon request and subject to separate terms.
12. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you should raise the matter with us as soon as possible so we can attempt to resolve it. We will investigate complaints promptly and aim to provide a response within a reasonable time. Nothing in this section affects your legal rights.
13. Data Protection and Privacy
We will handle any personal information you provide in accordance with applicable data protection laws. We will use your details only for the purposes of providing services, managing your account, handling payments and communications, and meeting legal obligations. We do not sell your personal information to third parties.
14. Variation of Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract unless we mutually agree to vary it in writing.
15. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, subject to any rights you may have to bring a claim in another jurisdiction as a consumer under applicable law.
By proceeding with a booking or allowing our team to commence work, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
